rhipe Helps Service Providers Drive Profitability (Microsoft Dynamics)

In challenging economic conditions, Small to Medium Businesses (SMBs) need a smart solution that gives them the control and visibility into how their business is tracking without the overhead of expensive infrastructure costs. To meet this demand and stay competitive, Service Providers need to build out intelligent Cloud solutions that can be deployed easily and offer an optimum end user experience – on a pay-as-you-go basis.

Leading Indonesian Service Provider (SP), Global Industri Teknologi Solusi (GITS) Consulting specialises in Enterprise Resource Planning (ERP) solutions with a focus on International organisations who have local branches in Indonesia. They have partnered with rhipe to deliver Microsoft Dynamics NAV to the market and in doing so, have accelerated profitability for both their customer base and their own business.

Operating on the Microsoft Azure Cloud platform, Microsoft Dynamics NAV gives organisations the insight they need to monitor business performance through an intuitive interface that allows them to examine and report on business data from all angles – from employee time and resources to financial management, and inventory and shipping.

“Today, more than 300,000 customers are using Microsoft Dynamics solutions in 42 country versions to drive business success—and stay ahead of the competition.”

Accelerating Cloud adoption through specialist capabilities in Microsoft CSP solutions

“Microsoft Dynamics delivers the right information to our customers’ management team – quickly and efficiently. It also delivers the advantages of a mobile solution so that top management can access the system from their mobile device, from anywhere and at any time,” says Irwan Kristanto, Director of GITS Consulting.

“And the wonderful thing is that rhipe can provide the Microsoft services on a subscription, pay-as-you-go basis, our customers don’t need to invest in advance but can use monthly expense, so it’s much cheaper for our customers,” says Kristanto.

rhipe launched their Microsoft Cloud Solution Provider (CSP) program in Indonesia in July 2016, and in less than eight months, recorded an outstanding 81% year on year (YoY) growth in Microsoft revenue (as at March 2017) and an increase in transacting partners in Indonesia of 89%.

Taking advantage of rhipe’s CSP program in early 2017, GITS Consulting have also recorded an impressive growth in their customer base of approximately 50% and offer Microsoft Azure, and Office 365 in addition to Microsoft Dynamics, as well as hardware and infrastructure services.

rhipe’s value-added services make selling Cloud solutions easy

From the outset, rhipe consultants worked closely with the GITS team to understand their business strategy and the needs of their SMB market, and helped GITS Consulting to setup their Microsoft Azure and Dynamics environment.

“rhipe’s support team have been great in helping us setup our Azure environment,” says Kristanto.

“When I tried to setup our Azure environment for the first time, I was helped remotely by the rhipe support team. And although it was the weekend and our offices were closed, the rhipe team was online helping me until the evening, connecting to my laptop remotely and helping configuration. I would recommend rhipe’s support services to any service partner,” he says.

Multilingual support services and lead generation help drive business advantage in the Cloud

“GITS customers can contact GITS for support but we don’t offer 24 hour support like rhipe does and in any case we are not worried because we have rhipe support to assist our customers,” says Kristanto.

In addition to support services, rhipe’s Indonesian marketing team have also been on hand to assist with GITS Consulting’s go to market strategy, setup events and drive lead generation opportunities. In May 2017, rhipe collaborated with GITS Consulting to run an event showcasing the latest Microsoft CSP release to around 30 GITS Consulting’s customer attendees:

“rhipe Indonesia helped support me as a speaker [at the event] and also helped organize the invitations - now they’re helping to follow up on the leads generated. There have been five solid leads generated out of the event. Some of them are interested in Dynamics, some of them are interested in Azure, and some of them are interested in Office 365. One customer in particular has taken up Azure as a result of the event,” says Kristanto.
Looking ahead: Expanding Microsoft technical capabilities and business growth in Indonesia

With the help of rhipe, GITS Consulting plan to continue to expand their business over the next 12 months, enhancing their technical team capability and expertise in Microsoft CSP solutions. They also plan to open a new branch in Jakarta so they can provide solutions and services to their customers who have branches in Jakarta. For GITS Consulting, rhipe has been instrumental in their business strategy and continued business success:
“rhipe has given us the support to change from the traditional Microsoft approach to Microsoft’s CSP subscription based solutions, and rhipe keeps us ahead of new directions from Microsoft’s CSP offerings. I feel that if I hadn’t met with rhipe I would not have been aware of the CSP business and although rhipe is still quite new in Indonesia, their support and services, especially in Microsoft, are exceptional. For this, I am very grateful to rhipe,” concludes Kristanto.

About PT Global Industri Teknologi Solusi (GITS) Consulting:

GITS Consulting is a Microsoft Certified Partner, specialising in enterprise resource planning (ERP) implementation, support and development services for Microsoft Dynamics NAV (Navision). Visit www.gitsconsulting.com for more information.

About rhipe:

rhipe is the cloud channel company. We provide our partners with a complete end-to-end cloud solution, helping them to grow and thrive in the emerging Cloud economy. As the Cloud first, channel first company, rhipe is recognised as the leading expert in subscription software licensing in Asia Pacific.
Our key software vendor relationships include those with VMware, Microsoft, Acronis, IBM, Citrix, DataCore, Red Hat, Trend Micro, Veeam and Zimbra. We sell and manage subscription software from these vendors to channel customers with value-add services including business transformation consulting, marketing and lead generation, order processing, license optimisation and compliance consulting.